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TERMS & CONDITIONS

Customer Care

At INSANITY, we value our customers and strive to provide exceptional customer care. We want your experience purchasing our products from our online business to be smooth and enjoyable. This Customer Care Clause outlines our commitment to addressing your concerns and ensuring your satisfaction. If you have any questions or need assistance, please don't hesitate to reach out to our customer care team.

  1. Communication: We are here to assist you throughout your purchasing journey. If you have any queries regarding our books, ordering process, shipping, or any other related matters, you can contact our customer care team through the following channels:

  2. Prompt Response: We strive to respond to all customer inquiries promptly. Our customer care team will make every effort to address your concerns and provide you with the necessary assistance in a timely manner.

  3. Order Support: If you need assistance with placing an order, modifying an order, or any other order-related matters, our customer care team will guide you through the process and ensure a smooth transaction.

  4. Product Inquiries: If you have questions about a specific book, such as its content, author, or availability, our customer care team will provide you with accurate and helpful information to assist you in making an informed decision.

  5. Shipping Assistance: If you encounter any issues with shipping, such as tracking your package, delivery delays, or concerns about the condition of the received book, our customer care team will work closely with you to resolve the matter and ensure your satisfaction.

  6. Returns and Refunds: If you need to initiate a return or have any questions regarding our return policy, our customer care team will guide you through the process and provide you with the necessary information and assistance to facilitate a smooth return and refund process.

  7. Feedback and Suggestions: We value your feedback and suggestions. If you have any ideas or suggestions on how we can improve our products or services, please feel free to share them with our customer care team. We are always eager to hear from our customers and continuously enhance our offerings.

  8. Privacy and Confidentiality: Your privacy and the security of your personal information are of utmost importance to us. We adhere to strict privacy and data protection practices. Rest assured that any information you provide to us will be handled with the highest level of confidentiality and used solely for the purpose of providing you with excellent customer care.

 

We are committed to ensuring your satisfaction as a valued customer. If you have any questions, concerns, or require assistance, please do not hesitate to contact our customer care team. We are here to serve you and make your experience with our online business a positive one.

From the team at INSANITY x

02102754483

jadewebber72@outlook.com

Privacy & Safety

At INSANITY, we value your privacy and are committed to maintaining the safety and security of your personal information. This Privacy & Safety Clause outlines our practices and measures to protect your data when interacting with our online business. Please read this clause carefully to understand how we handle your information and ensure a safe environment for your transactions.

  1. Collection and Use of Personal Information: We may collect personal information from you during the process of purchasing our books or when you engage with our website. This information may include your name, contact details, billing and shipping addresses, and payment information. We collect this information solely for the purpose of fulfilling your orders, providing customer support, and improving our services. We do not sell or share your personal information with third parties for marketing purposes.

  2. Data Security Measures: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. Our website and payment processing systems are encrypted and secure. We regularly update our security protocols to ensure the highest level of protection for your data.

  3. Secure Payment Processing: We utilize reputable and secure payment processors to handle all financial transactions. Your payment information is encrypted and processed securely, adhering to industry-standard security measures. We do not store or retain your credit card or payment details on our servers.

  4. Communication and Marketing: We may use your contact information, with your consent, to provide you with relevant updates, promotions, and offers related to our books or services. You have the option to opt out of receiving such communications at any time by following the unsubscribe instructions provided in the emails or by contacting our customer support team.

  5. Cookies and Tracking Technologies: We use cookies and other tracking technologies on our website to enhance your browsing experience, analyze website traffic, and personalize content. These technologies may collect information about your device, browsing behaviour, and preferences. You can modify your browser settings to control or disable cookies if you prefer.

  6. Legal Compliance: We comply with applicable laws and regulations regarding the collection, use, and retention of personal information. In the event of a data breach or unauthorized access to your personal information, we will notify you and the appropriate authorities in accordance with applicable legal requirements.

 

If you have any questions or concerns about our privacy and data security practices, please contact our customer support team. We are committed to addressing your inquiries and ensuring the privacy and safety of your information.

 

From the team at INSANITY x

02102754483

jadewebber72@outlook.com

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